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About Us
Yolo Interiors is happy to announce that on December 15th, 2012 it added www.Home-and-Bedroom.com to its family of home furnishings websites! We apologize in advance for any confusion while we "stock the shelves". To make your visit with us as satisfying and as efficient as possible, we provide the following information to help you with every aspect of your shopping. Please take a look at the left-hand navigation to quickly find what you are looking for. Searching is also a very good way to get right to what you are looking for. If you still can't find what you need, our customer service department is available to help. Please call us toll-free 855-505-0555 or simply send us an email with your questions to support@Home-and-Bedroom.com. Here are a few Quick Links to Common Questions;
How
do I Place or Change an Order? Call and speak with our friendly consultants. They have the knowledge to help you. Toll-Free: 855-505-0555 Customer Service Hours: Monday - Friday: 8:00 AM - 10:00 PM EST Saturday - Sunday: 9:00 AM - 7:00 PM EST We do our best to answer every call and every email in a very timely manner. Our Mailing Address is Home-and-Bedroom 3811 SW 47th Ave., Suite 613 Davie, FL 33314 How To Place An Order
Shopping online at Home and Bedroom is not only convenient, it is extremely secure. Use your credit card and order right here. Our secure server protects credit card information or other billing information you provide. When you order online, we will send an e-mail confirmation of your order and the tracking information once your order has been shipped.
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Fax Returns and Damage Your satisfaction is guaranteed and that is why we are proud to offer one of the best return policies online. If you wish to return your order, you must do so within 30 days of receipt for an exchange or a refund. Please call for a Return Goods Authorization (RGA) number. All items returned must be in new condition, unused, unassembled, unmodified and in the original packaging material. Items returned under this policy are eligible for a refund. (Please note: Made-to-order, personalized or custom-made items are not eligible for a refund.) The full purchase price minus our actual shipping and handling costs will be refunded. It is your responsibility to pay for the shipping cost to return the item to us or our manufacturing warehouses. Many of our products have small shipping rates or free shipping applied at the time of order. Please take note that if you return one of these products, our actual outbound shipping costs will be deducted from your refund. In addition, some of our items carry a restocking fee which will be deducted from your refund as well. If your order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy where roundtrip shipping costs and applicable restocking fees will be deducted from your refund.
Inspect Your Order for Damage or Missing Parts
If Shipped by Freight or White Glove: If you have already accepted the order and find that parts are missing or are damaged, please contact us immediately (within 24-48 hours) so we can ship replacement parts.
If Shipped by Small Parcel (UPS, FedEx, USPS):
Made-to-Order, Personalized or Custom-Made Orders How To Cancel An Order Orders cancelled after 24 hours may be charged to your account if product shipment cannot be stopped. To cancel an order, you must CALL toll-free at 1-888-390-6696. We will not accept a cancellation request via e-mail or fax. Home and Bedroom will attempt to accommodate your request but cannot guarantee cancellations made after 4:00 P.M. EST on the day that you placed the order. How To Change Your Order If you need to change something about your order, such as a color, finish type, product or quantity, simply call Home and Bedroom at 888-390-6696. A customer service person will ask for your order number. If you do not have that handy, your name and "bill to" information will be required. It is our policy to send an e-mail confirming the change on the original order.
Since your items could possibly ship the same day you placed your order, we cannot
guarantee your change will be made. Home and Bedroom will notify you immediately
if a change cannot be granted. Payment Methods We Accept We accept the following methods of payment: Visa, Master Card, American Express, Discover and PayPal We do not accept checks.
Any purchases from Home and Bedroom will appear on your credit card as charges from
“Home and Bedroom LLC”. Sales Tax Home and Bedroom has locations based in Wisconsin. We are required by law to collect sales tax on the full amount of the order for products shipped to a Wisconsin address. Invoices Home and Bedroom may send an e-mailed invoice of your purchase. Invoices are often replaced by e-mailed notification of shipment – containing shipping details such as carrier and tracking information. If an invoice is received, the invoice will show a purchase made from "Home and Bedroom LLC" , our Parent Company, with our website name - Home-and-Bedroom.com, listed on the bottom. As stated during the shopping cart process, your credit card is charged in full for the order on the date of purchase and your invoice will reflect your order as paid in full. Personalized Messages On Order Oftentimes, customers request personal messages to be attached to their order because it was a gift. Since our products ship directly from our manufacturers' warehouses, we are unable to supply a personalized message with the actual product.
To help accommodate our customers, Home and Bedroom will provide an image of your
order along with your message in a card to the person(s) specified, if requested.
The price of the product will not be included in this message. Methods of Shipment We will ship your order using the most reliable, fastest and safest method possible. Every product on our site has been carefully identified to ship by a particular method in order to provide optimal delivery service at the most affordable price. We ship within the 48 contiguous states. Please call us regarding expedited shipments or those made to Hawaii or Alaska. Please note: Deliveries cannot be made to a P.O. Box. An actual street address is required. We have several methods of shipment available: Small Parcel, Freight Carrier and White Glove.
Small Parcel Generally, signatures are not required at delivery but it is at the discretion of each delivery person. You may leave a note on your door advising "No Signature Required." Be sure to include your name and tracking number on the note. It is important for you to inspect your shipment carefully. If damage is noted, do not assemble the product. Instead, notify us immediately (within 3-5 days of delivery). If the item is assembled, it may result in the denial of a replacement piece.
Freight Carrier Please note the following important details about Freight Delivery: 1) You will be responsible for moving the item off the back of the truck into your home (or wherever it is going). Please keep in mind that you may need assistance from a couple of people. Freight delivery personnel are not required to move the item off the truck. If you are unable to find assistance to move the item, most freight companies offer additional services to help you (such as a lift gate). You are responsible for these additional services and will pay the carrier directly. 2) Additional costs may be incurred if you live on a small street that is not accessible via a freight truck. In such cases, the freight company will need to transfer your purchase onto a smaller truck for delivery. If you know that large moving trucks cannot access your street (a problem in some cities and rural areas), you must contact us in advance of placing your order so that we can notify the freight service and obtain a cost estimate for you before you place your order. It is important for you to inspect your shipment carefully! Any damage made to the carton or product itself, must be noted on the freight bill BEFORE the driver leaves. Please write "PRODUCT DAMAGED" on the sheet they ask you to sign. This ensures that if there is any damage, we can assist in correcting the matter. If damage is noted, you may refuse the item or decide to keep it. Please note that keeping a defective item does not warrant a discount.
White Glove There are many levels of White Glove Delivery. We have chosen the premier service, Platinum Delivery, for our customers. Platinum service level is the ideal choice for deliveries that demand not only placement, unpacking and debris removal, but up to 30 minutes of light assembly. An example of this service is the delivery of a bedroom set to the room of your choice, removal of all the packaging, assembly (attaching the headboard, footboard and rails) and the placement of the remaining furniture in the exact location you want. Please note: This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges. Please contact us if you feel you need these services. *In all cases the shipper will not hookup any electrical or component wires. It is important for you to inspect your shipment carefully!
Any damage made to the carton or product itself, must be noted on the freight bill
BEFORE the driver leaves. Please write "PRODUCT DAMAGED" on the sheet they
ask you to sign. This ensures that if there is any damage, we can assist in correcting
the matter. Your satisfaction is guaranteed and that is why we are proud to offer one of the best return policies online. If you wish to return your order, you must do so within 30 days of receipt for an exchange or a refund. Please call for a Return Goods Authorization (RGA) number. All items returned must be in new condition, unused, unassembled, unmodified and in the original packaging material. Items returned under this policy are eligible for a refund. (Please note: Made-to-order, personalized or custom-made items are not eligible for a refund.) The full purchase price minus our actual shipping and handling costs will be refunded. It is your responsibility to pay for the shipping cost to return the item to us or our manufacturing warehouses. Many of our products have small shipping rates or free shipping applied at the time of order. Please take note that if you return one of these products, our actual outbound shipping costs will be deducted from your refund. In addition, some of our items carry a restocking fee which will be deducted from your refund as well. If your order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy where roundtrip shipping costs and applicable restocking fees will be deducted from your refund.
Inspect Your Order for Damage or Missing Parts If you have already accepted the order and find that parts are missing or are damaged, please contact us immediately (within 24-48 hours) so we can ship replacement parts.
If Shipped by Small Parcel (UPS, FedEx, USPS): Delivery Times Home and Bedroom will indicate when an in stock item usually ships. Many of our products ship within 48 - 72 hours while others may take a little longer depending on the vendor and item. We will provide you tracking details and the means of transportation via e-mail on the date of shipment. For freight transportation, the carrier will contact you 1 - 2 days prior to destination to schedule delivery. Please keep in mind, freight delivery will only deliver to the curbside unless you requested inside service. During the height of the busy season, you may find products to be delayed. If a product is delayed beyond our standard delivery times, we will notify you and give you an option to continue to wait, change or cancel your order. We provide periodic updates regarding backordered products to keep our customers informed and excited about their purchase. Our furniture is worth the wait! Privacy Policy As consumers ourselves, we share your concern about privacy. And as a consumer, you do and should have the right to know what happens to your personal information! Let me begin by saying that we do not and will not ever provide your confidential information beyond the facilitation of the business transaction or in requested correspondence with Home and Bedroom or its Partners. Home and Bedroom is committed to respecting your privacy and recognizing your need for appropriate protection and management of personally identifiable information you share with us (the phrases "personally identifiable information" or "personal information" mean any information by which you can be identified, such as your name, address, telephone number, etc.). This Privacy Notice is posted to demonstrate our adherence to the practices you'll find common to the best websites online. We promise that we will treat your information with the same honesty and sensitivity that we have displayed throughout our company's history. Obviously we collect basic information including your name, home address, phone, email address and credit card information when you place a secure order with us via our Encrypted Order Process. As with any retail type transaction, we use this information to process your order and to respond to any questions or concerns you may have. Where required, we also share this information with certain partners in the facilitation of your order; for example UPS and possibly the Product Manufacturers we represent so that they may contact you directly with product support information you request. Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web site. When you make a purchase from us, it is possible that we will include you in our list to receive email updates about special offers, new products and services, and relevant product information. Home and Bedroom, our parent company, operates a wide range of niche online retail sites. We share the information you give us internally within additional Home and Bedroom Companies in order to provide you information and special offers from Home and Bedroom owned and operated sites. We may also share information gleaned from your use of our site or the purchases you make with companies with whom we have marketing or other business relationships. If for any reason you do not wish to receive this information or do not wish for us to provide information as described in this Privacy Policy, please reply to any of our emails and type "unsubscribe" in the subject line or send an e-mail to our customer service email to opt-out. You may opt-out of receiving future mailings at any time for any reason. Please note that sometimes these requests may take up to 6-8 weeks to be effective, particularly if we are removing your name from postal mailings. In addition, when you purchase from us or when you choose to enter a sweepstakes or other promotion, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive communications. In return for making a purchase or registering at our site, it is possible that at times we may offer to keep you informed of new and ongoing benefits, exclusive sales and promotions and other customer-only benefits. We appreciate any additional, optional information you are willing to share with us. This optional information helps us tailor your experience at our site, showing you content that we think might be interesting to you. Depending on the information you give us, we will also provide you with relevant information, gift ideas, and other special offers. As a leading Internet Retailer, we have extensive security measures in place to protect the loss, misuse and alteration of the information that we collect. We utilize an elaborate firewall in addition to industry leading-continuously updated SSL encryption to keep your information secure. We use your Internet Protocol or IP address to help identify you and your shopping cart, and to gather broad demographic information. Our site uses cookies to keep track of the items in your shopping cart so you don't have to take time re-enter them each time you visit. Acceptance of cookies is not a requirement to browse our products however our shopping cart does require the acceptance of cookies to work properly. Cookies are never used to store sensitive customer information such as names, addresses, passwords or credit card numbers. If you would like to place an order on our site but object to or otherwise are unable to use cookies, please feel free to place your order via our toll free number: 1-888-390-6696 As we stated earlier, we use sophisticated encryption and authentication tools to protect the security of your personal information that you share with us. Unfortunately, however, as with any retail transaction whether physical or virtual, nothing can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk. Once we receive your transmission, we will do our best to protect its security on our systems. At Home and Bedroom we train our staff on a” Safe Internet Experience”. As we do with everyone we train, we urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to sign off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet café, or at work! At times, there are options to 'Share products with a friend or family member' features on our site(s) that allow you to easily share product or other valuable information with your friends or family. Any e-mail addresses provided to us in the use of these features are used solely for direction of our internal e-mail communication. These e-mail addresses are used for any other communication other than for the purpose they are originally solicited for. And again as we stated earlier, we do not sell information! This Privacy Notice and our Terms of Use will change over time and the use of information which we gather now is subject to these Notices and Terms as modified. Please check this page periodically as you continue to use our site to see if any changes have been made. This privacy notice was most recently changed on 1/1/2006 If you have further questions about Home and Bedroom privacy policy or have other comments on how we can improve the Home and Bedroom shopping experience, please do not hesitate to e-mail our customer service email address. We always enjoy hearing from you!
An Home and Bedroom Owned and Operated Company
Our Commitment to Privacy Our Commitment to Privacy: Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. The Information We Collect: This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
Name The Way We Use Information: We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We may offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift. Our web sites may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such site. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive updates on our new products and services, as well as special offers or promotions. Information you submit on our website will not be used for this purpose unless you fill out the registration form. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment to Data Security:
Our Commitment to Children's Privacy: Without exception, children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web. How You Can Access or Correct Your Information: You can access all your personally identifiable information that we collect online and maintain by sending us a notarized written request of release or change of information. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify
your identity before granting access or making corrections. How to Contact Us
Should you have other questions or concerns about these privacy policies, please
call us at 888-390-6696 or send us an e-mail. For your reference, our e-mail address
is CustomerService@Home-and-Bedroom.com. Security Pledge All online transactions at Home and Bedroom are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. For added security, we also encrypt the credit card number when it is stored on disk, and when we forward it to the merchant. If you are not the kind of person who worries about being hit by lightning as you're crossing the street, you probably don't have to worry that your credit card number will be intercepted on the way to a secure Web site. According to CNN, "The prevalent opinion...is that on-line credit card use is actually no riskier for consumers than traditional "low-tech" transactions."
We order products online all the time, both as a company and as individuals. When
we use a credit card to buy something online, we feel at least as safe as we would
using one in a store or restaurant. About Us "As close to being a brick and mortar retailer without all the bricks" In 2003, Home and Bedroom was a dream - That Dream led to our first ecommerce website, AdirondackChairs-Store.com. That store led to others - and that continuing success has allowed us to become one of the premiere Internet Retailers with over 50 specialty ecommerce websites representing a tremendous array of products from a wide variety of World Class Manufacturers and Suppliers. "Success is about people. Treat people great - and success in inevitable" Whether it is you as a visitor or one of the many employees that are proud to be part of our organization - we know that if you treat someone fair - good things will come. As a customer - we know you have choices - and we hope to keep you forever. We understand the need to continuously give you great reasons to do business with us today, and tomorrow. "Customer Service is an expectation, not a differentiator" Our approach is simple. Provide quality products as part of an excellent experience. When someone visits one of our websites, a key piece to our continuous improvement initiative is to offer the latest styles and selections from leading manufacturers; giving you what you are looking for with as little effort and time needed. While it is hard being a perfect 10 - This goal keeps us very focused on delivering Tier 1 Customer Service as well as providing cutting edge custom technology that effortlessly facilitates your secure product purchase experience. "Give People what they want - Quality products at prices you can live with" Like the old adage - you get what you pay for; well we do our best to ensure it is just that. We continuously offer Incredible Deals on thousands of leading products from industry leading manufacturers who have Warranties they stand behind. We are very selective in the products we sell - and it shows. If for any reason you are unhappy with your purchase, just give us a call within 30 days of receiving the products and we will do what we can to make it right.* "Satisfied Customers Tell All" Read our testimonials to find out how customers feel about our service and products.
Store Hours For live customer service, call us during customer service hours at 888-390-6696 or simply send us an e-mail.
Customer Service Hours We do our best to answer every call and every e-mail in a very timely manner. *Please see Help Center for steps to ensure your satisfaction with your purchase Product Descriptions, Pricing & Colors Descriptions & Pricing: Home-and-Bedroom.com strives for excellence and to provide the most accurate and up-to-date information and pricing on every product. However, we do not warrant that the content of this site is error-free. In the event a product is listed at an incorrect price due to a typographical error or misinformation from our manufacturers, Home-and-Bedroom.com reserves the right to adjust pricing and/or cancel an order that was listed at the incorrect price. You will not be charged for an order that has been cancelled. Colors:
The ability of your monitor or printer to accurately reproduce colors can be influenced
by many factors beyond our control. Therefore, we cannot guarantee that the product
colors you see displayed on this site are perfectly accurate. Thank you for considering Home and Bedroom for your purchase Sincerely,
The Staff at Home and Bedroom |
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